Communication 101

The basic tenets of any communication can be summarised with a few questions:

  1. Who is communicating with whom?
  2. Why is he/she communicating with the other?
  3. When is he/she communicating with the other?
  4. What is he/she communicating with the other?
  5. How is he/she communicating with the other?
  6. Where is he/she communicating with the other?

We have come a long way, along with technology evolution, in what the answers to the above questions could be.

During the pigeon mail days, the who could be questionable. After all, anybody could sign the letters. And the when could be days or weeks. The how would be written.

Then came the post boxes. It added a little reliability to the transaction by having human touch all along. But the answers to the above questions essentially remained unchanged.

A certain Mr. Graham Bell, finally changed things. He came up with a device which would enable people communicate instantly with each other, no matter where they were, as long as they were within a walking reach of the device at their end. So, the when became immediate. The how became verbal.

Nearly a century later, this device came to be inside everybody’s pockets and the where did not matter anymore.

And as we have crossed 20% of the 21st century, the answers are probably follows:

  1. Who is communicating with whom?
    1. Rely on caller ID or trust the person on the other end claiming who he is.
  2. Why is he/she communicating with the other?
    1. You will know when you start talking. Trust it is something important.
  3. When is he/she communicating with the other?
    1. Whenever he/she wants. The other party’s convenience may or may not come into consideration. Trust that the other party is free to take calls right now.
  4. What is he/she communicating with the other?
    1. You will know when you start talking. Trust it is something important.
  5. How is he/she communicating with the other?
    1. Mobile Devices call apps
  6. Where is he/she communicating with the other?
    1. Wherever he/she wants (as long as it is within network areas). Again the other party’s convenience may or may not come into consideration. Trust the party is at a convenient place.

If one really thinks about it, while the modes and speed of communication transactions have improved, these basic answers haven’t changed much throughout history. There is a lot of inherent trust built into these transactions (which has even been taken advantage of).

Communications 201 is waiting for some different answers to the above questions.

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